EndLayer was born out of the fact that you just don’t get exceptional service from your standard, run of the mill hosting company. Asking a dedicated hosting provider to do anything more than reboot your server will usually result in a flat out “no, we don’t do that.” EndLayer isn’t like that. In fact, we don’t even offer those types of unmanaged, do-it-yourself services. Our server management solutions encompass both the physical infrastructure AND your operating system and base/level-1 software. We also secure, monitor, backup and provide world-class 24/7/365 support for your hosting environment with us.
EndLayer is not just your host, we’re your hosting partner- working together for the
common goal of keeping your business online, safe and ready to service your customers.
Our server management solutions allow you to focus on what you do best - manage your business. By leaving your online infrastructure to the people who know how to manage it best, you can free up your day to work on improving your business, service your customers and even get a better night’s sleep by not having to constantly fight IT fires. Having the EndLayer team on your side is like buying a box of “sleep like a baby.”
Just like your server, our engineers never sleep. Our world-class engineers are available 24/7/365 to help you and manage your hosting service with us. Our raving fan support is SLA (Service Level Agreement) backed for your added peace of mind. Our entire support team lives by the mantra that a satisfied customer just isn’t enough - which is why it is really our support that transforms regular clients into long time raving fans.
Our engineers not only ensure your physical infrastructure is performing at it’s peak, but also manages your operating system and level-1 software and libraries (such as Apache, Nginx, PHP, MySQL, etc). Your management team constantly stays on top of software updates and patches, implements and manages operating system security hardening techniques and performs virus, malware and rootkit scanning - all to ensure your server is running at its’ best and is safe for you and your customers.
You wouldn’t leave your car in a mall parking lot without locking your doors. Why take that risk with your server? EndLayer’s security team completely locks down any unneeded public ports by default. Our managed firewall and access control allows you to define people and networks that are allowed to access sensitive parts of your server, ensuring you are in total control of the people that can access your data. Keep attackers at bay and allow the good guys to do their jobs.
EndLayer monitors key performance aspects of not only our network, but also your server and website. Our Network Operations Center is constantly keeping a watchful eye on the health and performance of your server - watching for CPU spikes, bad processes running away with all of your memory and making sure you never run low on space. Our proprietary monitoring software also checks in on your website itself - making sure your pages load cleanly and quickly. We take a proactive approach to server and network issues, often finding and resolving issues before they turn into fires that can harm your business. In the event that an issue just pops up out of nowhere, you can rest assured our team is already working to resolve your issue - often before you even realize there is one.
Your data is far too important to risk not having a proper backup solution in place. We include secure, twice daily off-site backups with a two-week retention time standard across all of our hosting services. We utilize Idera’s R1Soft continuous data protection software to ensure 100% complete block-level backups with the lowest impact to your server’s performance. Our proprietary monitoring software then verifies your backups to ensure nothing is ever missing. By using a remote, block-level backup system, we can restore your data anywhere - even in the event of a disaster that affects any of our data centers. Need more? Ask us about backup upgrades - up to 15 minute backup increments and 6 month retention.
|OS Updates & Patches|
|24/7 NOC Monitoring|
|Included Support Time|
|Avg Response Time|
|Avg Resolution Time|
|< 15 Minutes|
|< 2 Hours|
|$50 / MonthPer Server|
|E-mail, Ticket, Phone|
|< 15 Minutes|
|< 2 Hours|
|$100 / MonthPer Server|
|E-mail, Ticket, Phone|
|< 5 Minutes|
|< 1 Hour|
|$200 / MonthPer Server|
A full list of server software supported can be found in our SLA, but basically we completely support your hardware, network, operating system, and level 2 applications, such as the web server (Apache, Nginx, Litespeed), database server (MySQL, Percona, MariaDB), and code libraries (PHP, Python). If you need help with non-critical issues or issues that our server engineers can’t solve on their own, we do have a full high-end design and custom PHP development team available at your disposal to help you out - just contact us for a quote.
Yes, our management plans are designed to be shared across your entire environment with us. Each server must be enrolled in your management plan (which is why the plans are priced per server). Because we don’t have any contracts or minimums (aka you are free to cancel any time), unused time does not roll over and is not refundable.
EndLayer does not provide root/superuser access to managed servers, as this allows us to ensure we are in total control and can provide all our services effectively. We do provide standard user system level access (non administrative/root) upon request. That being said, all of your data does belong to you and we claim no ownership of any client data or prevent you access to your data in any way - we simply reserve administrative access to the server to our team only.
It is important to choose the right package for your needs (we’ll help you if you can’t decide). If you do end up going over, hourly rates for support / management of your server apply. Don’t worry, though - we’re your partner not a cutthroat corporation and we aren’t out to get you. We will notify you if we think you’ll go over your limit and give you options from there. More often than not, going over your time a little bit will be overlooked as long as it’s not a common occurrence.
All EndLayer managed services are monthly. There are no contracts and you can cancel anytime, but there are no refunds on partial month’s worth of service. If you do cancel, we do require that you give us a heads up a minimum of 2 days (48 hours) before your next cycle starts. Note that if you cancel your management, your server cancels along with it as EndLayer does not provide unmanaged services.
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